QRP International Commercial Conditions

TERMS AND CONDITIONS

Definitions

a) The “Company”, “QRP” – refers to The QRP International with a registered office at QRP Srl. Via Giorgio Giulini, 12 – 22100 Como – Italy.

b) “Client”, “Your”, “You” – refers to the individual purchasing from QRP that intends to attend a training event.

c) “Terms and Conditions” – refers to the terms of usage and conditions under which all purchases are pursued and the website is utilised.

d) “Booking Form” – this is an agreement between QRP and its clients, with regard to prospective delivery of services.

e)“Joining Instructions” – this refers to a set of instructions that are given to clients upon receipt of payment, regarding event-related details.

f) “Working Days” – this refers to days between Monday and Friday, excluding Public Holidays.

Fees and VAT

All course fees exclude Value Added Tax (VAT) which should be added to the amount shown to be the ruling rate at the time of booking. Please contact your local office for more information about the VAT regime applied. QRP will list the correct VAT amount on the invoice, as required by statute. VAT is payable regardless of the Client’s country of origin; the point of supply for VAT purposes is the location of the course. For e-learning courses, VAT will be charged with regard to the place of supply and the relevant tax legislation in the country of consumption. Should you have a VAT exemption please provide QRP with all relevant details before an invoice is issued.

Confirmed Bookings
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, in the form of an invoice. An invoice, relevant to the chosen payment option, will be sent as soon as the confirmation is received. If the course is cancelled or the delegate can no longer attend then a credit note and reimbursement, if necessary, will be issued.

Payment Terms

• Classroom and Virtual: An invoice will be issued on receipt of order. The course fee(s), including VAT, are payable in full within 10 working of date of issue. All payments must be received, regardless of payment terms, prior to an examination being issued or delivered by the Company. Payment is due immediately should the booking be made within 10 working days of the course commencement date. If, for whatever reason, payment is not received then attendance at the course will not be permitted. These conditions are non negotiable.
• ‘Early Bird’ Price: The course fee(s), including VAT for services purchased with the ‘Early Bird’ price are payable in full upon receipt of invoice. If ,for whatever reason, payment is not received within 7 working days then the standard price will be applied and the difference will be invoiced.
• E-Learning: An invoice will be issued once the order is received. Payment is due upon receipt. If, for whatever reason, the payment is not received then the e-learning service will not be provided.

Cancellations and Transfers

• Classroom and Virtual: Cancellations will only be accepted when made in writing and received at least 10 working days before the commencement date of the course. When cancellations are not made 10 working days prior to the course a charge equivalent to 100% of the course fee plus VAT will be payable. This cancellation policy is accepted upon receipt of invoice.
• E-Learning: E-learning access is issued for twelve (12) months from the date on which they are purchased by the Customer. No refunds will be given for the cancellation of e-learning courses, regardless of when cancellation is communicated. When the e-learning licence has been issued cancellations are not accepted. The exam voucher purchased in connection with each licence must be redeemed before the licence expires.

Onsite and Virtual Transfers

While transfers are not unusual, once a course has been purchased the customer must attend the workshop element within one calendar year of the original date of purchase. Transfers beyond this point will not be permitted.

• Classroom and Virtual: Re-scheduling of courses, by the participant, within 10 working days of the start date incurs a charge equivalent to 25% of the course fee plus VAT.
• E-learning: QRP can extend the e-learning access for participants at a cost of € 80 per person (plus VAT where applicable).

Refunds
When a refund is issued to the Client by the Company, the refund may take up to 10 working days to be processed. All relevant information needed to process the refund must be provided by the Client within this time frame.

Course Changes
QRP reserves the right to cancel or to reschedule any course 3 working days prior to the commencement date. The Client will be advised as soon as this change is known. QRP will use all reasonable endeavours to avoid changes of this nature. When this is unavoidable QRP will refund, in full, all monies paid by the customer, or at the customer’s request will apply all monies to an alternative course.

Exam Vouchers

Your exam(s) will be taken through the online proctor service from your own home/office. Upon booking the course you will be provided with a redeemable exam code in order to avail of this proctor service. The length of the vouchers validity will vary depending on the examination body (Peoplecert, APMG International, DOI, Opengroup).

You can reschedule the exam as many times as needed, within the period covered by the voucher.

Exam vouchers can be extended but only when the voucher is still valid/in-date. QRP can extend the exam voucher at a cost of € 80 per request and per exam (plus VAT where applicable). The exam can then be booked within the new period covered by the voucher. The virtual or e-learning access extension includes this fee. You cannot extend a voucher that has passed its expiration date, you will need to purchase a new voucher.

Peoplecert cancellation charges

If your voucher is still in date and you wish to cancel a Peoplecert exam, cancellation charges will apply. They are as follows:

• Up to 48hrs before the exam: Free
  • Candidates can cancel or change the exam date through their Peoplecert profile for free.
• 48hrs to 4hrs before the exam:
  • Candidates can change the exam date directly through their Peoplecert profile, you will be charged by Peoplecert.
  • QRP can cancel the exam for you, upon request, at a cost of € 80 per request (plus VAT where applicable). You can then rebook your exam if the voucher is in date.
• 4hrs to 0hrs before the exam:
  • Candidates can change the exam date directly through their Peoplecert profile, you will be charged by Peoplecert.
  • QRP can cancel the exam for you, upon request, at a cost of € 80 per request (plus VAT where applicable). You can then rebook your exam if the voucher is in date.

Warranty and Liability
While QRP will help to identify the appropriate course, the customer accepts that it is their responsibility to verify that the courses are suitable for the requirements of the delegate attending a particular course and that the delegate has the necessary level of competence to be able to achieve the objectives of the course.

Copyright
The copyright and all other intellectual property rights in all course materials shall remain the sole and exclusive property of QRP. You undertake that you will not copy or permit the photocopying of course materials, nor disclose or permit the disclosure or sale or hire the same to third parties, nor use the same for running your own courses.

Force Majeure
QRP shall be entitled to delay delivery, cancel delivery or reduce the amount delivered if it is prevented from, hindered in or delayed in the provision of services through any circumstances beyond its reasonable control including, but not limited to, strikes, lock-outs, accidents, war, governmental actions, national emergency, acts of terrorism, protests, riot, civil commotion, explosion, flood, epidemic, fire.