ITIL 4 Managing Professional
Stream

The ITIL Managing Professional Stream in practice

ITIL 4 Managing Professional consists of four modules:

• ITIL 4 Strategist Direct Plan and Improve (universal module)
• ITIL 4 Specialist Create, Deliver and Support
• ITIL 4 Specialist Drive Stakeholder Value
• ITIL 4 Specialist High Velocity IT

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

ITIL 4 Strategist Direct Plan & Improve

This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

ITIL Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Therefore, it is the universal module which will be a key component of both streams, ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

ITIL 4 Specialist Create, Deliver & Support

This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. The module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

It will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

ITIL 4 Specialist Drive Stakeholder Value

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services.

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.

It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

ITIL Specialist Drive Stakeholder Value is aimed at practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers.

ITIL 4 Specialist High Velocity IT

This module explores the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations.

The module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value.

ITIL Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments.